Reference

How fiewin Handles Your Personal Data

This Privacy Policy explains exactly what personal data fiewin collects when you open an account, how we store it, and the choices you have over it.

Encrypted Data StorageUPI & Paytm Transaction PrivacyClear Data Retention PeriodsYour Right to Access & DeleteIndia-Focused Data Practices
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fiewin How fiewin Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you want to request access to your personal data, ask us to correct inaccurate records, or raise a concern about how your data is being used, our privacy support team is…

Email Privacy Support Send your data access or deletion request to our dedicated privacy inbox. Include your registered mobile number so we can locate your account and respond within 72 hours.
Live Chat for Data Queries Open the chat widget inside your account dashboard to speak directly with a support agent about data corrections, cookie preferences or account data exports during support hours.
In-App Data Settings Your account settings panel lets you review stored data, update communication preferences and manage cookie consent without contacting support, available any time you are logged in.
HOW WE PROTECT YOU

Explore Our Data Handling Commitments

Every data practice we follow is designed to keep your account information secure and your choices respected.

Data Encryption at Rest and in Transit

All personal data stored on our servers is encrypted using industry-standard AES-256 protocols. Data in transit — including your UPI transaction confirmations — moves over TLS-secured connections so it cannot be intercepted between your device and our servers.

Cookie Management and Consent

We use strictly necessary cookies to keep your session active and optional analytics cookies to understand how you move through the lobby. You can withdraw consent for optional cookies at any time through the cookie settings link in the footer of every page.

Account Security and Access Controls

Your account is protected by password hashing and optional two-factor authentication via your registered Indian mobile number. We log every login attempt and alert you by SMS if we detect a sign-in from an unfamiliar device or location.

Data Retention Periods

We retain account data for as long as your account remains active and for a period required under applicable Indian financial regulations thereafter. Once that period lapses, data is deleted or anonymised — we do not keep it indefinitely without a lawful basis.

Who Can Access Your Data

Internally, data access is restricted to teams that need it to operate your account — payments, verification and support. Externally, data is shared only with payment processors such as Paytm and PhonePe and identity verification partners under strict data-sharing agreements.

How to Request Changes or Deletion

You can request a copy of your stored data, ask us to correct errors, or submit a deletion request by emailing our privacy team or using the in-app data settings panel. We confirm receipt and complete the action within 30 days of a verified request.

Your Privacy Policy Questions, Addressed

The questions below cover the data rights and policy details we hear about most from account holders in India. If your question is not answered here, reach out via live chat or our privacy email and we will respond within 72 hours.

We collect your name, email address, registered Indian mobile number and, when you transact, payment reference data associated with your UPI ID, Paytm wallet or PhonePe account. We also collect device type, IP address and session timestamps automatically.

We share data only with payment processors — Paytm, PhonePe, UPI-linked banks — and identity verification partners. We do not sell personal data to advertisers or marketing brokers. All third-party data sharing is governed by written agreements that require the same security standards we apply ourselves.

Active account data is retained for the life of your account plus the period mandated by applicable Indian financial and anti-fraud regulations. Once both periods lapse, we delete or anonymise the data. You can ask us how long specific data categories are held by contacting our privacy team.

Submit a data access request via the privacy email listed on this page or through your in-app settings panel. Include your registered mobile number so we can verify your identity. We aim to send you a readable copy of your stored data within 30 days of a verified request.

Yes. Send a deletion request to our privacy team with your account mobile number. We will delete or anonymise all data not required to be retained under Indian law, confirm the action in writing, and close your account if you request it as part of the same process.

We use strictly necessary session cookies and optional analytics cookies. You can manage optional cookie consent through the cookie settings link in the page footer at any time. Withdrawing analytics consent does not affect your ability to log in or use your account.

Our data practices apply consistently across India. However, access to our account services depends on local law and is available only where local law permits. If regulations in your state or territory affect how we handle specific data categories, we will notify you through your registered contact details.

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